Customer Loyalty Newsletter December 2020

NLS Scores

W

Net Loyalty Scores only relate to our parts and service loyalty performance. Goal: 70% November - December 2020

Parts - 72.19%

Service - 69.97%

N/A N/A N/A N/A N/A DEC

N/A N/A N/A N/A N/A NOV

Wagner Equipment Co. Location:

N/A N/A N/A N/A N/A N/A N/A N/A DEC

N/A N/A N/A N/A N/A N/A N/A N/A NOV

Wagner Equipment Co. Location:

Albuquerque - Wagner Rents (63)

No Change No Change No Change No Change No Change No Change

Albuquerque - Wagner Rents (63)

No Change No Change No Change No Change No Change No Change No Change No Change

Downtown - Wagner Rents (53)

Downtown - Wagner Rents (53)

Grand Junction - Wagner Rents (58)

El Paso - Wagner Rents (64)

Albuquerque - Power Systems (15)

Fort Collins - Wagner Rents (54)

Steamboat - Wagner Rents (60)

Grand Junction - Wagner Rents (58)

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% N/A 87.50% 86.67% 86.84% 86.49% 83.33% 66.67% 81.25% 83.33% 80.00% 75.00% 78.57% 77.97% 76.19% 72.73% 75.00% 74.00% 75.00% 83.33% 75.00% 50.00% 74.39% 72.50% 71.43% 64.29% 70.83% 57.89% 66.67% 60.00% 58.70% 46.94% 54.17% 29.17% 50.00% 50.00% 28.57% 37.50% No Change No Change No Change No Change No Change

Aurora - Power Systems (05)

Pueblo - Wagner Rents (52)

Carbondale - Wagner Rents (55)

Steamboat - Wagner Rents (60)

Fort Collins - Wagner Rents (54)

Las Cruces - Wagner Rents (66)

Gypsum - Wagner Rents (57)

100% 100% 100% 100% 100% 100% 100% 66.67% 100% N/A 84.62% 80.00% 81.82% 75.00% 80.00% 83.33% 79.31% 85.71% 77.78% 81.25% 76.92% 69.23% 76.92% 75.00% 75.00% 62.50% 73.33% 73.33% 69.57% 73.08% 66.67% 66.67% 66.67% 75.00% 65.22% 70.37% 63.44% 61.36% 62.79% 67.57% 38.46% 57.14% No Change No Change No Change No Change No Change

Albuquerque - Power Systems (15)

Silver City (16)

Carbondale - Wagner Rents (55)

Pueblo - Wager Rents (52)

Gypsum - Wagner Rents (57)

Hayden (04)

Silver City (16)

Pueblo (03)

Silverthorne - Wagner Rents (62)

Burlington (06)

Durango (01)

Carlsbad (14)

Burlington (06)

Bloomfield (11)

Yuma (38)

Windsor (09)

Grand Junction (02)

Hobbs (13)

Aurora - Power Systems (05)

Albuquerque (10)

Colorado Springs (39)

Las Cruces - Wagner Rents (66)

Windsor (09)

Silverthorne - Wagner Rents (62)

Hayden (04)

El Paso (12)

Bloomfield (11)

Durango (01)

El Paso (12)

Grand Junction (02)

Carlsbad (14)

Commerce City - Wagner Rents (59)

Commerce City - Wagner Rents (59)

Aurora (00)

Hobbs (13)

Colorado Springs (39)

Aurora (00)

El Paso - Wagner Rents (64)

Albuquerque (10)

Yuma (38)

Pueblo (03)

CUSTOMER LOYALTY | DECEMBER 2020 | ISSUE 48 3