Customer Loyalty Newsletter - Jan 2019

CUSTOMER LOYALTY | JAN 2019 | ISSUE 27

5

DENVER - WAGNER RENTS (0004) KRAEMER NORTH AMERICA LLC - BOB HALBERT Bob stated that when he places an order, even on very short notice, Wagner Rents is able to fulfill it timely. Bob also said that Mark Hoover is awesome. DURANGO - (01) ADVANCE DESIGNS WATERSCAPES - ALEX ARAUJO Alex stated that Wagner Equipment is fast and reliable. Alex said Wagner keeps in touch with you in regards to what’s going on during the repair and explains what they did with the equipment. PAP LLC - RYAN FARMER BW TCF Ryan said Tyson Ferron does a great job. Ryan stated that he calls Tyson’s cell phone and he is always available to take his calls. EL PASO (12) O’REILLY AUTO PARTS - JOE ESCOBEDO Joe stated that Wagner Equipment El Paso got the part he needed right away and it was the right part the first time. ALLEN CONCRETE INC - RICARDO ALAMANZA Ricardo likes the service provided by Jose Reyes . Ricardo mentioned that Jose is very helpful and already has the serial number for their equipment so he know what parts they need. GRAND JUNCTION - WAGNER RENTS (0011) ELAM CONSTRUCTION INC - RANDY FICKLIN Randy said all he has to do is call Wagner Rents in Grand Junction, and they bend over backwards to take care of him. Randy said he can’t imagine Wagner Rents doing a better job and he could not be any more satisfied. Randy said Wagner Rents Grand Junction is as good as it gets. Randy said Dan Quillen and Jeff Bricker are great but he said the whole crew gets the highest score. Randy said he has come to know all of the Grand Junction staff personally. Randy said it really does not matter who he calls because every employee there bends over backwards to help him. GRAND JUNCTION (02) REYCRAFT CONSTRUCTION LLC - TIM REYCRAFT Tim wanted to express gratitude because he ordered tracks and Jeff Bricker put them in the back of his truck and drove them to him. Which saved Tim money in shipping costs. Tim felt that was “epic” and wanted to make sure Wagner know how Jeff went above and beyond for him. GRANT BROTHERS CONSTRUCTION - DAN GRANT Dan said the technician, Mike Mendoza , that worked on this service for him was really good and well-trained. BUSK IVANHOE WATER SYSTEM - ED PERKO Ed added that Wagner Equipment is the best dealer to work with. Wagner Equipment does what they say they will do, at a reasonable cost and they do it quickly.

Read more on page 6