Customer Loyalty Newsletter - July 2019
ONE PROFESSIONAL TEAM
ISSUE 33
Customer Loyalty Newsletter - July 2019
NPS SCORES January 1, 2019 to June 30, 2019
In this issue: Page 2 Customer Experienc is Here to Stay Page 3 Good Job Report Page 8 Customer Service That Will Put a Smile on Your Face
Albuquerque - Wagner Rents (63)
100.00% 100.00% 100.00% 96.77% 94.44% 91.67% 90.38% 90.24% 90.00% 88.00% 85.11% 84.78% 84.62% 84.21% 84.21% 84.00% 81.73% 80.00% 78.46% 77.78% 76.92% 75.86% 75.59% 75.26% 75.00% 73.53% 72.50% 70.69% 68.75% 68.18% 56.25% 54.55%
Carlsbad (14) Silver City (16)
Steamboat - Wagner Rents (60) El Paso - Wagner Rents (64) Grand Junction - Wagner Rents (58)
Current NPS Loyalty Score 78.67%
2019 NPS Goal 82.00%
Grand Junction (02)
Denver - Wagner Rents (53) Pueblo - Wagner Rents (52)
Detractors (4.04%)
2nd Steel (98)
Promoters (82.71%)
Commerce City - Wagner Rents (59)
Passives (13.25%)
Pueblo (03)
Las Cruces - Wagner Rents (66) Fort Collins - Wagner Rents (54) Silverthorne - Wagner Rents (62)
Hayden (04)
GOAL = 82% Albuquerque (10)
Carlsbad - Wagner Rents (14)
Loyalty Spotlight
Tech Products (97)
Durango (01)
Gypsum - Wagner Rents (57) Aurora - Power Systems (05)
SILVERTHORNE RENTS
Aurora (00) Windsor (09)
Carbondale - Wagner Rents (55)
El Paso (12)
Albuquerque - Power Systems (15)
Providing EXCELLENT service to our customers: H3P LLC SIGN SAFARI LLC INSITUFORM PLAINS INC (Read more in the “Good Job Report” pgs. 3-7)
Bloomfield (11) Burlington (06)
Colorado Springs (39)
Hobbs (13) Yuma (38)
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