Customer Loyalty Newsletter - July 2019

ONE PROFESSIONAL TEAM

ISSUE 33

Customer Loyalty Newsletter - July 2019

NPS SCORES January 1, 2019 to June 30, 2019

In this issue: Page 2 Customer Experienc is Here to Stay Page 3 Good Job Report Page 8 Customer Service That Will Put a Smile on Your Face

Albuquerque - Wagner Rents (63)

100.00% 100.00% 100.00% 96.77% 94.44% 91.67% 90.38% 90.24% 90.00% 88.00% 85.11% 84.78% 84.62% 84.21% 84.21% 84.00% 81.73% 80.00% 78.46% 77.78% 76.92% 75.86% 75.59% 75.26% 75.00% 73.53% 72.50% 70.69% 68.75% 68.18% 56.25% 54.55%

Carlsbad (14) Silver City (16)

Steamboat - Wagner Rents (60) El Paso - Wagner Rents (64) Grand Junction - Wagner Rents (58)

Current NPS Loyalty Score 78.67%

2019 NPS Goal 82.00%

Grand Junction (02)

Denver - Wagner Rents (53) Pueblo - Wagner Rents (52)

Detractors (4.04%)

2nd Steel (98)

Promoters (82.71%)

Commerce City - Wagner Rents (59)

Passives (13.25%)

Pueblo (03)

Las Cruces - Wagner Rents (66) Fort Collins - Wagner Rents (54) Silverthorne - Wagner Rents (62)

Hayden (04)

GOAL = 82% Albuquerque (10)

Carlsbad - Wagner Rents (14)

Loyalty Spotlight

Tech Products (97)

Durango (01)

Gypsum - Wagner Rents (57) Aurora - Power Systems (05)

SILVERTHORNE RENTS

Aurora (00) Windsor (09)

Carbondale - Wagner Rents (55)

El Paso (12)

Albuquerque - Power Systems (15)

Providing EXCELLENT service to our customers: H3P LLC SIGN SAFARI LLC INSITUFORM PLAINS INC (Read more in the “Good Job Report” pgs. 3-7)

Bloomfield (11) Burlington (06)

Colorado Springs (39)

Hobbs (13) Yuma (38)