Customer Loyalty Newsletter - July 2019

CUSTOMER LOYALTY | JULY 2019 | ISSUE 33

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ALBUQUERQUE - WAGNER RENTS (0016) DIESEL RACING PARTS - TOBIAS LUCERO

Tobias appreciates the whole experience with Wagner Equipment. Tobias said the store manager, Danny Ferdinan- dus , was extremely knowledgeable and provided great customer service. Tobias said Danny was able to communi- cate well with an average person about a major purchase and this made the experience easier.

ALBUQUERQUE (10) STATE OF NEW MEXICO - LAWRENCE MAGGARD

Lawrence stated that there are good people, who they take care of him at Wagner Equipment. Lawrence said Wag- ner gets the work done fast! Lawrence commended the representatives he commonly works with; Ramon Najera and Heather Price . DURAN SAND GRAVEL - EDDIE DURAN Eddie really appreciated the level of customer service he received from Erin Bauder . Eddie thought he had reserved the equipment but he had forgotten to call to schedule. So when he needed the 326 it wasn’t available, however, Erin called Colorado and El Paso locations to try to find him the machine he needed. Erin then thought to check the shop to see if one had come in for service, sure enough there was a 326FL that had just been repaired. Eddie was so pleased with this customer service as well as the follow up call he received. TOWN RECYCLING - MARTHA LARA Martha stated Wayne Zirpel in the service department does an excellent job. Martha stated Wayne did a good job keeping her informed as to how the service was going and even offered her recommendations. Martha stated Wayne was kind and patient with her drivers that don’t speak English. Martha commented that Wagner should hire more employees like Wayne!

PAE APPLIED TECHNOLOGIES LLC - JEREMY BARELA Jeremy stated the service writer, Heather Price , is very knowledgeable and helpful.

AURORA - POWER SYSTEMS (05) WILLIAM SNOWCAT REPAIR INC - PAT WILLMAN

Pat stated that he only uses Stan Pike from Wagner’s engine division for his services. Pat said that he will not use anyone else to service his engines. Pat says that Stan is knowledgeable, experienced, does a wonderful job and he would recommend Stan and Wagner Equipment to anyone. COLORADO INTERSTATE GAS CO - HAROLD HERMAN Harold stated Wagner Equipment goes out of the way to contact him and assist him with his machines. Harold com- mended Tim Andres for his excellent customer service.

AURORA (00) ACC MTN WEST - DUANE KOBIELUSZ Duane said Keon Brown does a good job.

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