Customer Loyalty Newsletter - May 2019

CUSTOMER LOYALTY | MAY 2019 | ISSUE 31

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COMMERCE CITY - WAGNER RENTS (0012) CONOCO PHILLIPS DRILLING - JASON BEACH Jason said they have a good salesman, Eric Caplin , whom takes care of him. Jason said Wagner Rents does a good job. P H EQUIPMENT INC - THAD PRECOURT Thad said Wagner Rents is easy to work with and their sales representative, Jimbo Thompkins , is easy to reach and sets up everything they need. DENVER - WAGNER RENTS (0004) ECO SNOW REMOVAL LLC - MARTYN CHURCH Martyn said Wagner Rents provides good customer service and their sales representative, Ron Marek , does a good job. GTH EXCAVATING LLC - DANIEL GUZMANN Daniel said he has a good routine and relationship with his sales representative, Mike DiRenzo . Daniel said Mike always gets him what he needs. EL PASO - WAGNER RENTS (0017) SOUTHWEST LAND WATER PIPE - RAFAEL MUNOZ Rafael stated that he was able to do it all over the phone with Wagner Rents. Rafael stated that he told Hector Tovar what he needed and Hector got back to him with all the information and supplied all the paperwork that was nec- essary to get him an account set up with Wagner Rents. Rafael stated that he is very happy with the service from Wagner Rents and Hector. Rafael stated that he is looking forward to buying & renting more equipment from Wag- ner Equipment. USRC NORTH EL PASO JOB 2083 - JORGE SANCHEZ Jorge stated that he has known Henry Vargas for a few years now. Jorge said that Henry is very responsive and quick to respond to his requests. EL PASO (12) RAYTHEON CO - GREGORY PIKE Greg states that Hector Tovar , the Field Service Manager, worked really well for him. Greg said the Field Service Technicians, Abraham Torres and Edgar Mireles , made the repairs in a timely manner. Greg states that Edgar and Abraham were very thorough and informative with the procedure, including any adjustments that were made and why it was done. Greg is very impressed with Wagner Equipment’s service. BORDER DEMO ENVIRO INC - LISA ALARCON Lisa shared that Israel Moya and Hector Tovar are very responsive. Lisa added though she wants them faster, they do their best to keep her in the loop and are transparent about what is happening with the machine they are work- ing on. Lisa said, “you can’t rush perfection and Wagner Equipment makes that every time.”

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