Customer Loyalty Newsletter December 2020

AURORA (00) BLUE MTN STONE - Abraham Vazquez Abraham appreciated that Wagner got his part right away and they brought it to a closer location for him to pick up conveniently. KIEWIT INFRASTRUCTURE - Mike grant Mike stated Dustin does a great job on follow through. Dustin communicates well with both him and the shop. PRO DIGGERS LLC - Hector Chaveria Hector calls Joel directly for whatever he needs, even if it’s rentals. They have a good customer relationship. BLOOMFIELD (11) NM DEPT OF GAME & FISH - Kenneth Erickson Andrew stated that Rusty, the technician, was very knowledgeable and helpful. He did a good job. SHALESTONE RESOURCES LLC - Blaze Silengo Blaze commended Tyson, the rental supervisor, who did a great job setting up the rental and coordinating documentation, billing, and all aspects of the rental. Wayne stated he wanted to recognize both Tina and Bruce. Tina answers the phone and is always very helpful, if there are billing concerns she helps. If there is not a parts person available, she is almost always able to help. He stated she is really remarkable. CARBONDALE - WAGNER RENTS (55) COLORADO ROCKY MOUNTAIN SCHOOL - Ryan Margo Ryan says that they are great people. They know the equipment and get you what you need. Ryan says they got his 20 yr old skid steer working when it was broken down. He couldn’t remember names, but they do a great job. BURLINGTON (06) GRANADA FEEDERS LLC - Wayne Killan

CARLSBAD (14) GRANITE CONSTRUCTION - Ismael Chavez

Ismael said that Angus did a good job. He was able to provide the customer with the equipment he needed in a fast time frame and for a specific date. He also likes when he inquires about a piece of equipment, Angus sends an invoice before hand. The customer said that it is very helpful because he has a hard time getting this information from other vendors.

COLORADO SPRINGS (39) D2 DEMO DIRT UTILITIES - Kevin Murphy Kevin appreciates the communication with Dave in parts.

JDS CONSTRUCTION SERVICES- Daniel Mitchell Daniel stated that they were punctual and accommodating He commended Madeline Torres, the rental coordinator.

MEESKE CUSTOM EXCAVATING - Gary Sherman Gary said they have been doing a good job. Gary mentioned John, Dave, Katrina, Jeff and Mike in parts all do a good job.

CUSTOMER LOYALTY | DECEMBER 2020 | ISSUE 48 5