Customer Loyalty Newsletter December 2020

COMMERCE CITY - WAGNER RENTS (59) AMERICAN WEST CONSTRUCTION - Brian Bushey Brian stated that the machine performed like it was supposed to. He commended the rental representative, Ron Marek. Wagner didn’t have a machine locally, so he found one and had it delivered. BRICKER WILSON CONSTRUCTION SERVICE - Brian Lloyd Brian stated that he needed to make an emergency repair on a water main break. He called his sales representative, Eric Caplin at 7am. He had the transport and everything ready to go by 8am. Ryan said that the ladies that work in the parts department do their best to help him with whatever he needs and take good care of him. They provide good communication and make sure to do what they promised like calling him back or providing big quotes with a lot of parts included. He mostly deals with Randi and Dailey who he says are awesome and make a good team. DD RIVER DIRTWORKS - Corey Sue Hutchinson Corey stated that Courtney went above and beyond to get her the excavator she needed quickly and when the first machine did not work out, she was quick to find another one. EL PASO (12) AZTEC STUCCO CONSTRUCTION - David Vasquez David stated that he knows Joel, the parts salesman, and has been dealing with him for a long time. Joel takes time with him and remembers what is talked about in previous conversations. BORDER DEMO ENVIO INC - Brandon Vandenburg Brandon said the office in El Paso is excellent. Brandon said the girl in the front is courteous, all of the staff is very courteous and they very professional. JERRY SMITH Jerry likes that he can just text Hilda with the list of the parts he needs and when she gets to him she lets him know that she is on it and then lets him know when his parts are available for pick-up. He added that Hilda makes sure that he gets taken care of in a timely manner. DURANGO (01) CJ GRAVEL PRODUCTS - Ryan Miller

CUSTOMER LOYALTY | DECEMBER 2020 | ISSUE 48 6